What is GDPR?
GDPR stands for General Data Protection Regulation. It’s the biggest change to UK privacy law for 20 years and creates a single set of rules that better protects personal information for people across the EU. All organisations must review how they manage all personal data, such as customer addresses and staff details, to ensure they meet GDPR requirements.
Why your data is safe in the hands of IVS
- We do: use data to help us provide a great customer service, which includes sharing this information with some of our business partners when it’s relevant, useful and timely.
- IVS may collect the following information about you:
- Name
- Address
- Contact details (email address, telephone number etc)
- Vehicle details
- Accident circumstances
- Third party insured details
- Witness details
- Any other information to enable us to deal with your claim or repair
- This will only take place with your permission and it will only used for your own benefit in conjunction with our product offerings.
- We do: respect your privacy and work hard to meet strict regulatory requirements.
- We do: go the extra mile to protect your data.
- We don’t sell your personal data to third parties under any circumstances
You’re better protected
The new rules make sure that all organisations are set up to protect any personal data they hold, and to act appropriately if something goes wrong.
Rest assured, robust security has always been a crucial part of everything we do.
We regularly review our privacy obligations. It tells you how we use your data and what your options are.
You have more control
The new regulation supports your right to have your privacy respected and your data protected. It gives you easier access to the personal information organisations hold about you, if you wish to check or change it. It is designed to give you confidence that this information is accurate, up to date and well managed.
You can choose who can contact you, and how
In the coming months, organisations may be asking for your consent to contact you with offers, rewards or information about new products. You can control if and how you want to be contacted, for example by email or phone.
At IVS, when you need our assistance. You’ll be prompted to choose how you want to receive updates from us on Repairs and Claims that we are handling on your behalf. Or indeed any new offers that become available. When you speak to us in the coming months we may also ask for your preferences.
You can change your mind
Remember, every organisation must provide you with the opportunity to change your mind about the choices you have made. This is intended to give you options and keep you in control. At IVS, we will ensure that you can update your choices at any time.